Terms and conditions

General

These conditions set out the basis upon which A W Apartments accepts bookings to rent its apartments. By placing a booking with us you are accepting these conditions. All offers and bookings are subject to availability.

Rates

All rates quoted are based on the rates prevailing at the time that a booking is confirmed. Rates are subject to change without notice.

Confirmation of Booking and Payment

To confirm a booking we require a completed booking form or a completed booking link via the internet. In addition, a 25% deposit will also be required unless the booking is less than 14 days when 100% deposit will be required. The booking is not confirmed until this is received.

Upon receipt of the initial payment we will, providing the booking can be confirmed, send you written confirmation of your booking as soon as reasonably possible. The balance of the total cost, together with the security deposit, is payable in full prior on on arrival.

All information collected obtained during the booking process will be processed in accordance with our Privacy Statement .

Extension of Bookings

Intention to extend your stay is required prior to the scheduled departure date well in advance as this extension cant be guarenteed. Failure to give notice in writing of your intention to extend your stay may result in your apartment being re-let.

Early Departures

In the event that a guest needs to check out prior to the agreed departure date, we will use our best endeavours to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and may be subject to a cancellation charge of one night rate

Methods of Payment

Bank transfers: Our bank details are available on request. If you intend to pay by bank transfer this should reach our account net of all bank charges. Please ask your bank to show your name and Booking Reference on the transfer. Debit/Credit card payment.

The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking.

Services

All apartments include a kitchen or kitchenette equipped with cutlery, crockery, and kitchen utensils. No food is provided.

Unless otherwise specified, the prices quoted for all accommodation include heating, electricity, gas, and television. The prices exclude rental charges for telephone equipment and service charges for calls made.

For serviced accommodation, the prices quoted include maid service. Maid service is available once a week during working days; thus weekends and bank holidays are excluded. All linen and towels are included and changed at least once a week. Any extra charges are at the management's discretion.

Restrictions

Smoking: We operate a NO SMOKING POLICY. Smoking is not permitted in the apartments or in any other area of the apartment block. If, in our reasonable opinion, smoking has occurred in the apartment during your stay we reserve the right to charge you for additional cleaning of the apartment.

Pets: Regrettably no pets are allowed

Arrivals and Departures

Apartments are available for occupation from 14:00 hours* on the day of arrival to 11:00 hours on the day of departure. All additional hours will be charged as admin fee of up to value of one day unless otherwise agreed.

Early check in/ late check out cannot be guaranteed unless the booking is made from the night before arrival/ for the night after departure.

Key collection details will be provided prior to check-in date.

Cancellation Policy

All cancellations must be confirmed in writing.

No refunds will be made for non-arrivals.

The booking will be cancelled on the day that the written notice of cancellation is received by us.

Number of days before arrival date that written notification of cancellation is received by us

Amount payable:Under 14 days - 100% of the total charge; 14 -28 days - 50% of the total charge

over 29 days - 1 full night rate. In addition, any security deposit paid by you will be refunded in full, unless there are any outstanding charges.If A W Apartments cancels your booking In the unlikely event of your booking having to be changed or cancelled, we will contact you (by telephone where reasonably possible in the case of a significant change or cancellation) as soon as is reasonably practical, to explain what has happened and inform you of the cancellation or change.

If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, we will, if possible and as soon as reasonably practical, offer you an alternative apartment of similar type and standard in a similar location for the same dates.

If you do not wish to accept a significant change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you will receive a full refund of all monies paid to us.

You should inform us as soon as reasonably possible whether you wish to accept any change or alternative apartment offered, or alternatively whether you want a refund. In the unlikely event that you fail to tell us that you wish to accept any change or alternative apartment we are entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to us.

Insurance and Liability

A W Apartments cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any personal belongings at the apartment locations. Nor can we be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. We strongly recommend that you take out adequate travel and personal insurance.

Security Deposit for Additional Charges:

Valid credit or debit card details must be provided at the time of booking to cover any additional charges incurred during your current (or any future) stay, breakages and damages. We reserve the right to deduct from the relevant credit or debit card, without further notice, all amounts chargeable under these conditions.

Additional charges include:

• Cleaning and repairs: We expect our apartments to be left in a reasonable state of repair and cleanliness on departure. If, at our discretion, additional works are required on departure to return the apartment to a reasonable state, the cost of these works will be charged as an additional charge to the card holder.

• Smoking: As all our apartments are non-smoking, we reserve the right to charge £100 for specialist cleaning to an apartment and/or its contents where smoking has taken place.

• Damage: Any damage to the apartment or contents caused by the guest must be paid in full by the card holder. In the event of any breakages or damage discovered after the guest vacates, we will notify the card holder by e-mail within 1 week of the guest’s departure, providing a detailed breakdown of the issues and the cost of rectifying them. Where possible, photographic evidence will also be supplied. Please note: Inventories and condition reports can be provided at the beginning and at the end of the accommodation period if requested prior to occupation.

• Keys: We will issue the guest with sets of keys (as relevant) and extra keys are available on request. If the issued keys are not returned on departure a charge of up to £25 will be made to the booker. If between the hours of 8 pm and 8 am a guest locks themselves out of the property and/or the apartment and requires assistance to re-enter the property and/or the apartment, we reserve the right to charge up £50 call out charge in addition to the charge for lost keys.

• Call Outs: If the emergency call out number is used to contact the on-call representative between the hours of 8 pm and 8 am for any purpose other than an emergency, we reserve the right to charge the booker a call out fee of up to £50.

• Telephone Calls: Telephone calls are charged separately.

• Late departure: All additional hours after 11am will be charged as admin fee of up to value of one day unless otherwise agreed.

• Within one week of any deduction for additional charges from a debit/credit card, we will provide the card holder by e-mail or otherwise with a breakdown of the issues and the applicable additional charges.

• An administration charge of £25 will apply should a damaged item had to be purchased or disposed of.

Feedback and Complaints

We welcome feedback from our guests.

Lost Property

Any items left in the apartment will be kept for 1 months after the departure date (except post). Any items posted to the guest will be liable £20 admin charge.

last update 09 July 2008